FAQ's

Yes — we offer free UK delivery on all orders. No minimum spend required.

We aim to dispatch within 3–5 business days. You’ll receive a confirmation email once your order is on its way.

Yes, we ship worldwide. Orders over £70 qualify for free international delivery.

Due to hygiene, we cannot accept returns on personal care products. Accessories may be returned if unused and in original packaging.

Yes — you can enter a different delivery address at checkout and include a note in the message box.

Absolutely. All products are formulated to be safe for newborns, children, and sensitive skin types.

Yes. Our formulations are vegan-friendly and never tested on animals.

Shea Sweet is available in 150ml (mid size), and 437ml (family size) and 50ml (pocket size) is offered as a free gift for orders over £45 so you can choose based on your needs.

It’s a rich, shea butter base that melts into skin or hair for deep moisture without stickiness.

Yes — it’s perfect for dry patches, eczema-prone areas, and protective styling.

Yes. Our oil is made with gentle, nourishing ingredients suitable for babies and sensitive scalps.

Miracle Magic works to seal in moisture, support hair growth, soothe itchy scalps, and soften skin.

Our blend includes jojoba, coconut, castor and organic essential oils — all lightweight and non-greasy.

Yes — it’s a leave-in hair cream that also doubles as a daily body lotion.

It gently defines and moisturises curls, leaving them soft and bouncy — without stiffness.

Yes! It’s designed to be used daily or as needed, for both hair and skin.

Yes — it’s a gentle, tear-safe wash designed for newborns and up. Perfect for both hair and skin.

Cuddle Cleanse creates a light, creamy lather thanks to its gentle natural ingredients. No harsh bubbles or detergents.

Each version is lightly scented with essential oils, carefully chosen to be safe for little ones and calming for bedtime routines.

Yes, they’re the same product — just in travel-size, perfect for gifting or on-the-go care.

Absolutely. It plays well with oils and styling creams, and is designed to lock in hydration.

Yes — all our scents come from essential oils and natural botanical infusions. We avoid synthetic fragrances and known irritants.

Vanilla Mint blends warm vanilla with peppermint, eucalyptus, and a touch of tea tree — soothing and fresh.

Our Lemon Wood scent is a zesty mix of lemongrass, amyris, and rosemary — bright, grounding, and uplifting.

Yes — it’s one of our most gentle blends, ideal for bedtime or soothing sensitive skin. Soft floral notes with a hint of sweetness.

Shea Coco is naturally scented with real coconut oil and butter — there are no added essential oils, just a warm, tropical coconut aroma from the ingredients themselves.

If you’re unsure, start with Shea Coco - a family favourite and gentle enough for everyday use.

We’re happy to help! Please email us at info@officialtruebeauty.com and we’ll get back to you as soon as possible.