Shipping policy

Official True Beauty – Shipping & Delivery Policy

Last updated: 29/06/2025

Throughout this policy, the terms “we”, “us”, and “our” refer to Official True Beauty.

This Shipping & Delivery Policy forms part of our Terms of Service and should be read alongside it.

By placing an order with us, you agree to the terms outlined below.

🚚 Shipping Options

Free UK Delivery

We offer free standard UK delivery on all orders — no minimum spend required.

  • Processing Time: 1–2 working days

  • Delivery Time: 3–5 working days via Royal Mail or trusted courier

You’ll receive an email with tracking details once your order has been shipped. Please ensure your delivery address is correct, as we cannot be held responsible for parcels delivered to an incorrect address.

🌍 International Delivery

We ship worldwide.

  • Free standard international shipping on orders over £70

  • All other orders are calculated at checkout based on destination and delivery method

Delivery times vary depending on region and shipping tier:

Method Europe Rest of World
International Economy Up to 80 days* Up to 80 days*
International Standard 3–5 business days 6–7 business days
International Tracked 3–5 business days 6–7 business days

*Economy shipping does not include tracking.

Please note: International customers are responsible for any customs duties, import taxes, or legal compliance in their region.

📦 Order Processing & Dispatch

  • Orders are processed Monday–Friday (excluding public holidays)

  • You will receive confirmation once your order has shipped

  • If there is a high volume of orders or delays, we’ll notify you by email or SMS

📅 Same-Day Dispatch

Same-day processing is available for eligible orders placed before 5pm (UK time). This may not apply during peak periods or for larger orders.

❗Shipping Restrictions

  • We do not dispatch orders on weekends or public holidays

  • Orders placed during sales, holidays, or high-volume periods may experience delays

  • We currently do not ship to PO boxes

📭 Lost or Damaged Items

If your order arrives damaged or goes missing in transit, please:

  1. Contact the delivery courier to raise a claim

  2. Email us at info@officialtruebeauty.com with your order number and supporting photos (for damaged items)

Please retain all packaging materials when filing a claim.

Note: Official True Beauty is not liable for delays, loss, or damage once the parcel has been handed to the courier.

🔁 Returns Reminder

Due to hygiene reasons, we do not accept returns or exchanges on haircare and skincare items.
We only accept returns on accessories (e.g. hats, bonnets, brushes) if they are unused and returned in original packaging.

For full details, please review our Returns Policy.

📞 Questions?

If you have any questions or concerns about this policy or your order, feel free to reach out: